Privacy
Privacy notice
Last updated on October 2025.
This privacy notice tells you what to expect us to do with your personal information.
What information we collect, use and why
We collect or use the following information to provide and improve products and services for clients:
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Names and contact details
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Addresses
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Usage data (including information about how you interact with and use our website and services)
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Information relating to compliments or complaints
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Records of meetings and decisions
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Website user contact form information
We collect or use the following personal information for information updates or marketing purposes:
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Names and contact details
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Correspondence
Our website uses Cookies:
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No personal information is collected. Cookies are a website tracking technology and provide us with anonymous data to help us monitor web browsing preferences and website performance. The Information Commissioner's Office (ICO) website has useful information about cookies and how you can control them.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about data protection on the Information Commissioner’s Office (ICO) website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about from where we get personal information and with whom we share personal information. There are some exemptions, which means you may not receive all the information you ask for. Read more about the right of access.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
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Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
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Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the end of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve services for clients are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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To provide and improve services to clients.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out below.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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To inform clients of new services or changes or improvements to existing services.
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To reach prospective and new clients.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out below.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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To respond to and resolve any queries, complaints or claims.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out below.
Where we get personal information
Directly from you
From the contact form on our website
Publicly available sources
How long we retain information
We only keep personal information for as long as we need it to carry out the activities as detailed in this notice. After the end of the retention period, the data is securely stored and then deleted after the statutory length of time for the retention of business records. We may need to retain certain data indefinitely when we are required to do so by law, for example, statutory consultation documents.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided below.
With whom we share information
We do not share your personal information with third parties. In the normal course of client work, if we introduce you as our client to consultants or experts in their fields, we seek your consent first.
Our website platform collects and stores the information you enter in the website contact form. This information is not shared with third parties. It remains within our business, and the website platform does not share or process the information.
How to complain
If you have any concerns about our use of your personal data, you can notify us or make a complaint using the contact details at the end of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Contact details
Post: Iain Sanderson, Capital Office, 124 City Road, London EC1V 2NX, UK
Telephone: +44 7771 791070
Email: iain@sandersonim.com